You will need to set up your account security with a different mobile device.Īfter your settings are reset, you'll be prompted to register for two-factor authentication the next time you sign in. If you've lost or had your mobile device stolen, you will need to ask your user manager or administrator to contact our support team to reset your account security. I’ve lost my mobile device or it was stolen To maintain security, you will need to have access to your previously verified mobile device or have your account security reset by the above methods to log in to Learnosity apps. If you have a Learnosity support account, you can create a support ticket to reset your account security. You will need to set up your account security with a different mobile device. If you have already set up two-factor authentication and cannot access the authentication code on your mobile device, you will need to ask your user manager or administrator to contact our support team to reset your account security. Completing this step verifies your identity and is required to set up two-factor authentication for Learnosity apps. If you don’t have a mobile device with you to complete the first step ‘Verify it’s you’ with an SMS code, you will need to have access to a mobile device before continuing. I forgot my mobile device at home or do not have it with me I just logged in to Console site, but now my authentication code isn't working for Author site.I just logged in to Author site, but now my authentication code isn't working for Console site.I have multiple Learnosity accounts with different username/passwords and my authentication code is not working.My six-digit authentication code from the authenticator app is not working.Issues with the authentication code and Learnosity two-factor authentication I cannot scan the QR code because I am using my mobile device.I don’t know how to add a site to my existing authenticator app.I don’t know what an authenticator app is.Issues setting up or using an authenticator app with Learnosity two-factor authentication I didn't receive a verification code via text message.Issues with phone verification and Learnosity two-factor authentication I have to log in with two-factor authentication every time I go to the Author Site.I received an error saying ‘Your username/email is not a valid email address.I’ve lost my mobile device or it was stolen.I have forgotten my mobile device at home or do not have it with me.General Learnosity two-factor authentication login issues This page provides a list of common problems encountered when logging in to Learnosity with two-factor authentication, and what you can do to solve them.įind your answers to frequently asked questions below: Your organization turned this on because it's more secure than just your password. This means logging in requires a combination of your email, your password, and an authentication code from your mobile device. If you are a Learnosity customer and you reached this page by clicking a link while signing in to Learnosity, it means your organization has turned on two-factor authentication. This page contains specific instructions for Learnosity users, who have two-factor authentication set up for education content authoring and administration.
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